Effective Date: 12 September 2025
Hival IT Solutions (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website, use our services, or communicate with us.
Company: Hival IT Solutions
Address: No 162, 5th Main, 2nd Cross, RT Nagar, Bangalore – 560032, Karnataka – India
Primary Email: info@hival.in
Primary Phone: +91-8050775315
WhatsApp: +91-8867395315
1. Information We Collect
We may collect the following categories of information:
a. Information you provide directly
- Name, email address, phone number, company name, job title.
- Messages and inquiries submitted via contact forms, email, chat, or WhatsApp.
- Billing & payment details (only when you purchase a paid service).
b. Information collected automatically
- Device and browser information, IP address, pages visited, referring URLs, timestamps.
- Cookies and tracking technologies (see Cookies section).
c. Third-party information
- Information from third-party platforms (e.g., social media profiles) if you interact with us through those platforms or permit sharing.
2. How We Use Your Information
We use personal data to:
- Respond to your inquiries and provide services you request.
- Provide, maintain and improve our website, products and services.
- Send administrative information (service updates, security alerts).
- Send marketing communications (with your consent or as permitted by law).
- Process payments and prevent fraud.
- Analyze usage to enhance user experience and business decisions.
- Comply with legal obligations.
3. Legal Basis for Processing (Where Applicable)
- Processing is necessary for the performance of a contract with you.
- We have a legitimate interest in operating, improving and securing our services.
- We process certain data with your consent (e.g., marketing communications).
- We may process personal data to comply with legal obligations.
4. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to collect usage information and improve the website. Types include:
- Strictly necessary cookies — required for basic site functions.
- Performance & analytics cookies — to understand website usage.
- Functional cookies — to remember your preferences.
- Advertising/targeting cookies — to provide relevant ads.
You can set browser preferences to block or delete cookies, but some site features may not function properly.
5. Sharing & Disclosure of Information
We may share information with:
- Service providers who perform services on our behalf (hosting, analytics, payment processors).
- Business partners for joint services or campaigns (with your consent where required).
- Legal & regulatory authorities if required by law, legal process, or to protect rights and safety.
- In the event of a merger, acquisition or sale, your information may be transferred as part of the transaction (we will notify users where required).
We do not sell your personal information.
6. Third-Party Links & Services
Our website may contain links to third-party sites (payment gateways, social media, analytics providers). This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration or destruction. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by the type of data and legal requirements.
9. Your Rights
Depending on your jurisdiction you may have rights including:
- Right to access the personal data we hold about you.
- Right to correct inaccurate or incomplete data.
- Right to request deletion of your personal data (subject to legal exceptions).
- Right to restrict or object to processing.
- Right to data portability where applicable.
- Right to withdraw consent (for processing based on consent).
To exercise your rights, contact us at info@hival.in. We may ask for identity verification before processing requests. We will respond within applicable legal timeframes.
10. Marketing & Unsubscribing
If you receive marketing communications from us, you may opt-out any time by:
- Clicking the “unsubscribe” link in the email, or
- Sending a request to info@hival.in, or
- Replying STOP on SMS/WhatsApp if applicable.
11. International Transfers
We may process and store your information in India and in other countries where our service providers operate. When transferring data internationally, we will take steps to ensure appropriate safeguards are in place.
12. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will take steps to delete it.
13. Compliance with Laws
We comply with applicable privacy and data protection laws. If you are located in the EU, UK, or other regions with specific privacy laws (like GDPR), you may have additional rights — contact us for details.
14. Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated policy with the revised effective date. Significant changes will be communicated via the website or email where feasible.
15. Contact Us
If you have questions, complaints, or requests regarding this policy, please contact:
Hival IT Solutions
Email: info@hival.in
Phone: +91-8050775315
WhatsApp: +91-8867395315
Address: No 162, 5th Main, 2nd Cross, RT Nagar, Bangalore – 560032, Karnataka – India